Map Pin LocationR.P. Lumber - Edwardsville, IL

Online Return & Refund Policy

Last Updated: 01/30/2026

At R.P. Lumber, we want you to be 100% satisfied with your purchase. If a product doesn't meet your expectations, we're here to help.
This policy covers online orders only.

Return Window
  • Within 30 Days: Items returned within 30 days of purchase are eligible for a full refund.
  • After 30 Days: Returns received after the 30-day window may be subject to a restocking fee or a partial refund at our discretion.
Item Condition

To qualify for a refund, all items must be returned in their original, unused condition. This includes:

  • Original packaging, tags, and accessories intact.
  • Items must not show any signs of use, be worn, damaged, washed, or altered.
How to Start Your Return
  1. Contact Us First: Before shipping any items, please email us at sales@rplumber.com to obtain detailed instructions.
  2. Prepare the Package: Place the items in their original packaging and secure them inside an appropriate shipping container if shipping to a location.
  3. Ship or Drop Off:
    • Shipping: Send the package to the address provided by our associate.
    • In-Person: Return the items to the original R.P. Lumber pickup location or as directed by our team.
    Shipping Costs
    • Customer Responsibility: In most cases, the customer is responsible for return postage.
    • Damaged or Incorrect Items: If your item arrived damaged, defective, or we sent the wrong product, please contact us immediately. We will make alternative arrangements for these specific cases.